RemoteAssist New Zealand

Gold Class IT Support

We do not recommend it. The fact of the matter is that a monthly fixed-fee contract is a lopsided agreement where one party will occasionally lose sometimes.

We see that there are four ways that a monthly fixed-fee  can play out:

  1. A fixed contract may consistently over-supply unused hours to you, the customer, and you’ll only be able to review the arrangement periodically; or:
  2. The vendor is working themselves out of business — they are super busy, but not making enough to flourish as a company; perhaps taking losses with every new customer; or:
  3. A well tuned contract is thrown out of kilter by changes to your business where either points 1 or 2 are now the operating normal.
  4. That same well-tuned agreement has a spanner thrown in to the works by an unforeseen event occurs that causes one or several very expensive months.

The problem with a monthly support contract is that it unfairly benefits one party. 

As the customer if your usage is greater than your bill, then this appears to be a win. What you might notice is that service levels degrade to just good enough rather than the outstanding service you received when the relationship was fresh and new.

Even if service levels are maintained, your vendor might be be unable to meet any new requirements.

Every customer is aware of the cost of support and will naturally feel exploited if their IT company has them bound to a contract where the arrangement is too far in their favour — literally money for nothing.

And what about that one-off spike in usage — are you, as the customer going to wear that bill? Is your IT company going to swallow it? Are both parties going to have to compromise in some way?

Our suggestion is to free yourself from monthly contracts. Pay only for what you use and give your company more choices.

Call RemoteAssist NZ on 09 283 0649 to find out how we can help your business.

 

Remote...

…is a fast, reliable method of troubleshooting your computer.

We use secure on-demand connections to your computer, so that once we end the support session, we cannot immediately connect in again — and neither can anyone else!

No travel fees, no waiting and a fast turn-around.

Call Now 09 283 0624

Onsite...

…is an efficient method of solving problems on your site, and usually performed if physical access to the equipment is required

Sometimes we have to escalate to on-site.

Workshop...

…sometimes it is better to bring the equipment (or prepare it) from a staging ground that is not your premises.

 

Ideal for those times when the task is not feasible to be perfrormed onsite.

Helpdesk Hours

Monday - Friday 08:00 - 20:00
Saturday 09:00 - 12:00

Helpdesk Hours

Monday - Friday 08:00 - 20:00
Saturday 09:00 - 12:00

Helpdesk Hours

Monday - Friday 08:00 - 20:00
Saturday 09:00 - 12:00

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